Get support

The Support section is your direct line to your hosting provider.

Open a ticket

1. Go to Support → New request.
2. Give it a clear subject, pick a category/priority if offered, and describe the issue in the message.
3. Include specifics — the domain, the exact error text, and what you were doing — so it can be resolved on the first reply.
4. Submit. You’ll get a reference number.

Track and reply

Open a ticket to read replies and respond in the same thread. You’ll be notified when staff reply. Keep the conversation in one ticket rather than opening duplicates.

Before you open a ticket

Many issues are self-service and faster to fix:

• Site down / SSL warning: check Websites and re-request SSL.
• Email in spam: verify SPF/DKIM/DMARC in DNS.
• Out of space: see Metrics and clean up in Files.
• App won’t start: check its logs under Apps.

You can also ask the AI Copilot first — it can answer many questions and perform common tasks for you.